TAGGING
MOA Custom Skulls uses non-removable banding straps. These tags are individually numbered to assure proper return. Your skulls are tagged the moment they arrive at our facility. Upon request, we will be glad to forward enough tags for your specimens.
SHIPPING
Specimens must be drained of all excess moisture, then well frozen. Package skulls by wrapping in two inches of newspaper and place in a sealed plastic bag. Ship specimens on Monday to assure arrival by Friday. This is important because leaking, foul-smelling packages cause difficulty. Other weekdays use only Fedex Air to avoid sitting over the weekend. Styrofoam coolers may be used and will be returned upon request. If you have any questions, please feel free to call us.
DAMAGES
MOA Custom Skulls will not be responsible for any damage incurred from shipping, field care, or processing in our facilities. Every effort will be taken to care for your specimens in our laboratory and during return shipment. If excessive damage is noted upon receiving, you will be notified.
BIOHAZARDOUS DISPOSAL FEE
Due to the escalating cost of biohazardous and hazardous disposal fees, we collect a 3.0% surcharge to your order to help offset this cost.
PAYMENT
DO NOT SEND PAYMENT WITH YOUR ORDER.
Visa or Mastercard: Your credit card is preferred. You will not be invoiced until your order is completed. If you are a regular customer and we have your card number on file your order will be returned without being notified once your order is completed, unless you request to be contacted.
COD: If you want your order to be shipped COD you will not be notified before shipping (unless you request it). FedEx will not accept cash for COD shipments. FedEx will accept payment using a Cashier's check, business or personal check or money order.
Check: If you prefer to pay by check or money order, please wait for your acknowledgement to receive a statement of costs.
Purchase Order: Our terms are net 30 days from the date of invoice for any amount over $25.00
RETURN SHIPMENT
Every effort will be taken to assure proper and safe return of your specimens. Each order is insured for the cost of cleaning services only, plus a fair market value for the specimen. If excessive insurance is desired, you must notify us of your wishes. Please allow as much as 15% of your total for return shipping.
RETURN TIME
Every effort will be made to return your specimen in 3 to 4 months. However, occasional production difficulties may delay your order. During this time, please be patient as every effort is being made to process your order in a timely manner. You will be notified of any such delay.
If you have any questions regarding our policiesplease feel free to contact us at (888)-824-4643.
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