It is important that the shipping instructions outlined below are followed carefully to insure proper care of your specimen. On occasion when shipping instructions are not followed properly, specimens arrive at our facilities giving off a bad odor or leaking fluids. We are requesting that our customers ship all parcels through either FedEx or U.S. mail. UPS can be used, but in the past they have refused delivery of packages that have an odor or are leaking fluids. If you experience trouble with a FedEx representative accepting parcels containing raw heads, please refer them to the 2006 FedEx Service Guide, page 165, Prohibited Items #4 "Animal heads and other parts for taxidermy may be accepted but must be properly packaged." If you have any questions regarding proper shipping please feel free to contact us at (888)-824-4643. MOA CUSTOM SKULLS SHIPPING INSTRUCTIONS: 1. Raw heads need to be drained of all excess moisture. 2. Freeze heads prior to shipping. 3. Wrap heads in newspapers to absorb any excess moisture. 4. Tie heads in multiple plastic bags to prevent excess moisture seeping out and ruining shipping box. 5. Ship specimens in either a Styrofoam or hard-sided cooler. You may also use a sturdy box and fill box with cedar woodchips to absorb excess moisture and control odor. Hard-sided coolers will be returned upon request. 6. Parcels should weigh no more than 70 lbs.; heavier parcels may tear open during shipping resulting in lost or damaged specimens. 7. Secure each item with adequate packing material to prevent damage during shipping. Placing skulls in a weak box with little or no packing could result in your specimen being lost or damaged. 8. We suggest that you ship your package using FedEx as they have shown to provide the best service in the past. We prefer parcels to be shipped FedEx air on a Monday to ensure their arrival by Friday. If you chose to ship FedEx ground, do so only on a Monday. Ground parcels shipped on days other than a Monday may result in sitting over a weekend, and may spoil, and could be thrown away by the shipping company. U.S. Mail can also be used, but we suggest using their delivery confirmation option. 9. A packing list of the enclosed items must accompany your shipment. This will ensure no items are overlooked and discarded. Please place your packing list in a zip-lock bag, taped to the outside of your box. 10. Federal law requires that all packages must be clearly marked as containing wildlife parts. This can be easily done by marking packages "Taxidermy Items." It is very important to follow all of the steps listed above to insure proper shipping. Leaky, foul smelling packages cause a great deal of problems and can lead to your parcel being discarded by the shipping company. Additionally, poorly packaged specimens can arrive damaged. MOA CUSTOM SKULLS ACCEPTS NO RESPONSIBILITY FOR SPECIMENS THAT ARE DAMAGED, OR DISGARDED BY THE SHIPPING COMPANY DUE TO POOR PACKAGING METHODS. With proper packing and shipping, you can avoid problems in transit and ensure your trophy arrives in good condition. PLEASE ADDRESS ALL PACKAGES TO: MOA Custom Skulls, LLC Atten: Processing 17081 TR 287 PO Box 63 Conesville, OH 43811 (740) 829-2368